When you engage with us to avail of our loan products and services, you are trusting us with your information. We understand that this is a big responsibility and we will work hard to protect your information and put you in control.
We have prepared this document exactly for you to understand how we process your data and how you can exercise your rights.
This Privacy Notice (“Notice”) tells you about our policy whenever we collect, use, or otherwise process the personal data of our clients in respect of their privacy rights.
You may email our Data Protection Officer at: [email protected] or you may write to our Data Protection Officer at Unit 908 Rosemont Tower, 75 Panay Avenue, Barangay Paligsahan, Quezon City.
This Notice is an important document. Please read it carefully. It is also available on our website at www.invested.ph/privacy. If you would like a printed copy, please contact [email protected] and we will send you a copy.
Note that while we may give examples to make this Notice clear and simple, the lists below are not exhaustive of all the data that we process.
Why and How We Use Your Personal Information
As a Borrower:
As a Guarantor:
The following processing activities are used for this legal purpose:
a. Risk management, auditing, and the provision of financial advice which are key governance functions to protect our business;
b. Checking information provided ensures accuracy which contributes to effective assessment of the loan application;
c. Prevention and detection of fraud to help protect the business and the lending market;
d. Direct marketing of our other products and services by post, telephone (including mobile), e-mail, or other means of communication which might be of interest to you;
e. Market research, competitions, customer satisfaction surveys, and data analytics, including profiling, to develop and enhance the customer relationship and journey as part of our business strategy;
f. We may record or monitor calls for regulatory, trainingv, and quality purposes;
g. We may also share with or seek information from a number of external parties in order to enrich your customer journey and to prevent and detect fraud. For example:
1. Other educational and financial institutions to confirm the information provided and to safeguard against non-disclosure and help prevent fraud;
2. Anyone authorized to act on your behalf;
3. Our Third-Party Service Providers such as technology suppliers, hosting/storage providers, payment providers, and document providers;
4. Our funders and lawyers;
5. As a result of our legal and regulatory obligations, other official agencies and on foot of a Court Order or Subpoena;
Your Rights in Relation to Your Personal Information
How can you lodge a complaint?
If you wish to raise a complaint on how we have handled your personal information, please send an email to [email protected] or write to us using the address provided in Section 2. Our Data Protection Officer will investigate your complaint and will give you additional information about how it will be handled. We aim to respond in a reasonable time, normally thirty (30) days.
For us to keep your information accurate and up-to-date, please contact us at an email to [email protected] or write to us using the address provided in Section 2, if any of your details change.
Changes to our Data Protection and Privacy Notice
This Notice will be updated regularly, so please check it each time you submit or provide us any personal information.